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Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately …
Workspace ONE Unified Endpoint Management (UEM)
Starting at $3.78 per device/per month
View PricingOverview
What is Workspace ONE Unified Endpoint Management (UEM)?
VMware acquired Airwatch in 2014. Workspace ONE is a Unified Endpoint Management (UEM) solution and is available in Standard, Advanced, Enterprise, and Advanced for VDI editions.
Recent Reviews
Pricing
Standard
$3.78
Cloud
per device/per month
Advanced
$6
Cloud
per device/per month
Enterprise
$10
Cloud
per device/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Workspace ONE Unified Endpoint Management (UEM)?
Workspace ONE Unified Endpoint Management (UEM) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(92)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Flexible and scalable solutions: Users have found that AirWatch offers flexible and scalable solutions for organizations with corporately owned or BYOD programs, making enrollment easy with many different options. Several reviewers have mentioned this as a positive aspect of the platform.
Great customer service: Many users have been impressed with the great customer service provided by AirWatch. They have noted that the customer service has improved over the past year compared to other MDMs. This positive feedback from multiple reviewers highlights the strong emphasis on providing excellent support.
Enterprise application management: The enterprise application management feature of AirWatch has been praised by users for its usefulness. It allows for the deployment of applications under the app catalog and easy access for end users through their mobile devices after enrollment. This functionality has resonated with a significant number of reviewers, indicating its value in managing apps within organizations.
Cons:
- Excessive Email Communication: Some users have expressed frustration with the number of emails they receive from AirWatch, causing them to ignore important messages and resulting in a loss of productivity.
- Complex Report Generation Process: Several users find it challenging and time-consuming to generate reports in AirWatch. They suggest that the process should be made more user-friendly and intuitive for better data analysis.
- Slow Performance with On-Premises Solution: Users have reported experiencing slow performance issues when using AirWatch's On-Premises solution. This hampers their ability to efficiently access emails, manage servers, and synchronize contacts, leading to delays in workflow and decreased efficiency.
Attribute Ratings
Reviews
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December 17, 2022
Quick Workspace ONE Unified Endpoint Management recap
Our search started with the need for a system to manage our mobile devices (security)policy wise.When we were researching solutions and their possibilities the search broadend to other features and a UEM solution instead of MDM. We decided to go with a solution that tightly integrates with our current IT suppliers and decided between Microsoft and VMWare. We mainly chose Workspace ONE Unified Endpoint Management because it had matured more as the Microsoft solutions at that time and was managable through one Pane of Glass. We used it to restrict our mobile devices with policies, deploy some standard app store apps and content locker to access internal fileservers.
- Integrate with on-premises applications and fileshares
- Restrict and manage mobile devices
- Connect to third party solutions like Samsung Knox.
- You need to install too many components on-premises
- The portal is not really easy to use
- The combination with other VMWare solutions is not simple
March 08, 2018
All in one Package for Enterprise Mobility - AirWatch
Score 8 out of 10
Vetted Review
Verified User
AirWatch is the best MDM solution ever which our organization has decided to go with. We are handling and providing services to 1L+ users. It is very effective and secured product for email management, application management, and content locker. It is used by across our organization and the only way to provide email access to external devices and managing compliance. The main business issues which were addressed through this is - remotely accessing emails, calendar, contacts and enterprise application very effectively.
- Enterprise application management - basically we can deploy the application under app catalog and end users can access these applications through their mobile devices after enrollment.
- Content locker feature is one of the best features which I came across and it is widely used by any organization in order to manage all organization level content in it. It has many more features which we can explore and manage policies accordingly.
- Admin Console, reporting services, accessing the public app through enterprise store, compliance policies, remote device wipe, passcode management these are major features which we can focus on and explore accordingly
- Separate Inbox, contacts and calendar application for different OS. Boxer is their new application launch for emails on the device.
- On-Premises solution is very slow compared to SAS and which is causing many issues while accessing emails on a device, server management, contacts sync issues, Reporting issue
- AirWatch Inbox application was very buggy and created a lot of issue in our organization and it seems no one is happy with the performance AirWatch Inbox is giving.
- It is very costly as per analysis provided by Gartner quadrant and for a small organization or for small user base it is not that much suitable.
Airwatch is being used all across the organization. We use this tool so that employees can securely access their email on their own personal devices as well as devices provided by the corporation. It solves the issue from employees storing their email locally where we can control this access and storage in the event the phone is stolen or the employees position is terminated. We do not offer it to everyone. It is only offered to staff where they can justify after hour email access as being a necessary part of their job.
- Keeps track of devices.
- Allows you to manage users of the email.
- Controls Access that must be granted.
- Removed access and deleted content at the click of a button.
- It seems to have issues installing and managing non-IOS platform devices.
- Can cause some issues when someone changes their Active Directory password or it thinks there is a compromise.
- I would like to see it in a different email client on the iPhone instead of integrated into the email app.
- I would also like it to only install one app when installing the software.
February 29, 2016
My Life Inside an AirWatch Deployment!
We are currently using AirWatch as our BYOD MDM solution. It's been in production since the Fall of 2013. We are using the cloud solution which really cuts down on our administration and support of the product itself. The entire organization has their devices enrolled. I've found it's great for managing devices in bulk. We appreciate the functionality and reporting it affords us. It's far more flexible than Exchange native ActiveSync.
- Reporting
- Bulk management of devices
- Lockdown device usage by Geofence and/or policy
- They're a little slow on acquiring the necessary APIs from the different Android manufacturers. Because of this, some of the newer Androids require you to install the AirWatch Inbox or Touchdown to get mail. The native email when packaged into a policy will not work. It can be challenging for users who are accustomed to the native mail client.
- Some of the initial configuration was a little challenging even though we are using the cloud version. We still had to install several connectors on a secure virtual machine that would talk to our active directory and Exchange.
February 29, 2016
The AirWatch Advantage
AirWatch is being utilized organization wide. We have a strong field service presence acrossthe United States, and AirWatch allows us to perform routine tasks on their Android devices without any user interaction. If we didn't have AirWatch, we would be required to have our field engineers send us their device back to perform updates, or lower our security standards by giving them full access to the device.
- Software Deployment. Whether you're using enterprise developed software or trying to install a PlayStore application, the AirWatch console allows you to easily configure, wrap, and update the application.
- Granular Control. When you have an organization spread out across a country geographically, it makes deployments and user permission a little difficult. If you set up your hierarchy right the first time in the console, you can inherit and override permissions to give users access to what they need. For example, you can give managers access to view the field worker's location in a certain region, without giving them access to look at other devices.
- Hybrid Integration. AirWatch easily integrates with on-premise systems, like Exchange, internal web servers, and directory systems. You can be up and running in a couple hours.
- Mobile Access Gateway. The MAG will save your IT team time and money by being able to limit the number of servers and vpn service you need by configuring the gateway to allow external employees access to internal resources. Now you don't need to work with you security team or procurement to configure and purchase costly servers to put in your DMZ.
- Web Console GUI. The GUI is a little outdated compared to other MDM providers like Meraki, and can be slow at times.
- Overlapping Profiles. I wish there was a GUI interface to show similar profiles that are being appiled to the same user groups, or a best practices intervention that can show me if there is a better way to layout my profiles.
- AirWatch Mobile Apps. I would rather have my employees utilize Google Chrome or Firefox on their mobile devices, but can't because they need to access internal content via the MAG. It would be nice if AirWatch could integrate these two items together. All of their mobile apps are sluggish too. Users complain that the Content Locker is not friendly to work with, but on the admin side of things it's great.
February 16, 2016
AirWatch - affordable, scalable and fun to use!
We initially implemented AirWatch about 4 years ago to address the need for a BYOD program. It was used for personally owned devices only as our corporate standard at the time was Blackberry serviced by BES. Today we have eliminated all Blackberries and the BES and use AirWatch for corporate provided devices as well as BYOD's. All levels of users use AirWatch and we support Apple and Android devices.
- Ridiculously easy setup. We created a self help document with screenshots so anyone anywhere can setup AirWatch on their own device without IT Helpdesk intervention.
- We use AirWatch as a saas and for our size (125 active users) it works well because it is cost effective and requires very little maintenance from our staff.
- From an administrative perspective it's very easy. All you do is add user information and send the user instructions...that's it!
- Great GUI that makes it easy to manage users, devices, profiles, etc.
- More options on the HUB screen
- Better navigation from device screen